Service Logistics Coordinator
908 Devices
908 Devices Inc. (NASDAQ: MASS) is revolutionizing chemical and biochemical analysis with its innovative suite of purpose-built handheld and desktop devices, addressing critical-to-life applications. The Company’s devices are used at the point of need to interrogate unknown and invisible materials and provide quick, actionable answers to directly address some of the most critical problems in life sciences research, pharma/biopharma, forensics and adjacent markets.
908 Devices is headquartered in Boston, MA, near the Seaport, with offices in Connecticut, North Carolina and Germany, and a growing population of remote staff worldwide.
Position Summary
The Service Logistics Coordinator will join our growing Customer Service and Quality Engineering (CSQE) team to facilitate all aspects of an elevated customer experience with 908 Devices Inc. Our CSQE team is, for many of our customers, THE company. They look to us for rapid assistance with difficulties, information to make their jobs easier, and efficiency and tight communication when follow-up is required. Our team is regarded by our customers as a model for the industry, and we are committed to never letting them down.
The Service Logistics Coordinator will support the Forensics business, for both internal and external customers. They will be responsible for ensuring that all services are delivered in a timely manner and with exceptional care and quality. This position will be onsite full-time, based out of the Danbury, Connecticut location.
Key Responsibilities:
- Ensure all logistical elements surrounding initial customer training for Danbury 908 products
- Collaborate effectively with other members of the CSQE and Customer Success teams
- Maintain customer and asset service records in coordination with other departments
- Provide quick and efficient support to both new and existing customers
- Manage and facilitate customer repairs & shipping requirements
- Maintain tracking and placement of loaner devices
- Provide service quotes to customers and partners
Skills and Experience:
- Excellent communication/interpersonal skills
- Strong organizational and time management skills
- Ability to solve problems quickly and effectively
- Ability to independently manage multiple projects
- Excellent electronic tool/communication awareness for SaaS products, MS Office, etc.
Education and Experience Requirements:
- Previous customer-facing service experience is necessary; industry is not critical
- Previous administrative or logistics experience is preferable
- High school diploma required, advanced education beneficial
Other Requirements
- Physical Demands & Equipment Requirements: Ability to lift and carry up to 50 lbs
- General office environment
- Minimal travel required
- Ability to be onsite daily
We are proud to be a company changing the status quo in our industry. Join us and work with curious and innovative people, creative problem solvers, risk-takers, and dedicated colleagues as we reimagine the future of Mass Spec.
908 Devices does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.