Company Description BlackBuck Limited, founded in 2015, is India’s largest trucking platform and a pioneer in digitizing the traditionally offline trucking ecosystem. The company focuses on empowering fleet owners to manage and grow their businesses efficiently through end-to-end digital solutions. With over 30% of India’s truckers transacting on the platform, BlackBuck leverages data science and engineering to build essential, future-ready products. Its digital infrastructure supports key trucking needs such as load discovery, payments, telematics-based driver behavior analysis, and financing. Today, more than 1 million truckers across 100,000 villages in India use BlackBuck’s platform.
Role Description This is a full-time, on-site role for a Customer Relations Officer based in Bhagalpur. The role involves managing day-to-day interactions with truckers, fleet owners, and other customers to ensure high levels of satisfaction and engagement. The Customer Relations Officer will handle customer support inquiries, resolve issues promptly, and provide clear information about BlackBuck’s products and services. Responsibilities include building and maintaining strong client relationships, collecting customer feedback, and sharing insights with internal teams to improve processes and offerings. The role also requires maintaining accurate records of customer interactions and collaborating with operations and sales teams to support business growth in the region.
Qualifications

• Candidates should possess strong interpersonal skills and the ability to build trust-based client relations.
• Candidates should possess customer support and customer satisfaction skills to handle queries and resolve concerns effectively.
• Candidates should possess analytical skills to understand customer needs, identify trends, and suggest improvements.
• Candidates should possess client relations experience, preferably in logistics, transportation, or related sectors.
• Excellent verbal and written communication skills in relevant local languages and English.
• Ability to work on-site in Bhagalpur, manage multiple tasks, and maintain attention to detail.
• Proficiency with basic computer applications and CRM or ticketing tools is beneficial.
• Prior experience in customer-facing roles and a diploma or degree in business, commerce, or a related field is an advantage.