WFM Mapping Analyst
DoorDash
IT
Mexico City, Mexico
About the Team
The Finance & Workforce Management (WFM) team is focused on optimizing operational efficiency, data integrity, and system scalability across Merchant Experience. We enable accurate forecasting, capacity planning, and performance reporting by ensuring consistency and alignment across workforce and operational data systems.
Within this space, Mapping & Data Systems Management plays a critical role in maintaining and evolving the data frameworks that connect platforms such as Salesforce, WFM tools, and reporting environments. We support cross-functional initiatives to improve data governance, streamline system integrations, and ensure that operational data translates into reliable insights.
We partner closely with Operations, Finance, Vendor Ops, Product, and Analytics teams to enable scalable, data-driven decision-making and support sustainable business growth.
About the Role
As a WFM Mapping Analyst, you will support the design, maintenance, and optimization of data mappings and system integrations that power workforce planning and operational reporting across the Merchant Experience organization.
This role sits at the intersection of systems, data, and operations. You will help ensure the accuracy, consistency, and scalability of mapping logic across multiple platforms (including Salesforce and other operational/data systems), enabling reliable reporting and planning processes.
You will collaborate cross-functionally to improve workflows, strengthen data governance, and support insights that drive business decisions. This role requires strong attention to detail, a systems mindset, and the ability to work across multiple data environments.
This role reports to the Mapping Manager.
You’re excited about this opportunity because you will...
- Support the maintenance and enhancement of mapping frameworks across systems (e.g., Salesforce, WFM tools, reporting platforms)
- Ensure data consistency and integrity across merchant hierarchies, account mappings, and workforce structures
- Assist in designing and improving workflows that connect operational systems, reporting layers, and planning tools
- Partner with WFM, Finance, and Operations to support forecasting inputs, capacity planning, and performance reporting
- Identify data discrepancies and support resolution efforts to improve system alignment
- Collaborate with Product and Analytics teams to support system integrations and data improvements
- Build and maintain dashboards, reporting frameworks, and data validation processes
- Translate business requirements into structured data and mapping solutions
- Monitor data quality and flag inconsistencies or risks
- Maintain documentation and contribute to best practices for scalability and operational excellence
We’re excited about you because...
- You have 2–4 years of experience in workforce management, operations, analytics, or systems-related roles
- You have experience working with multiple data systems (e.g., Salesforce, WFM platforms, BI tools)
- You are detail-oriented with a strong focus on data accuracy and quality
- You have a systems-thinking mindset and can connect processes across tools and teams
- You are comfortable working with SQL, Excel/Google Sheets, and data visualization tools
- You are proactive and solution-oriented, with a willingness to learn and improve processes
- You can manage multiple priorities in a fast-paced environment
- You communicate clearly with both technical and non-technical stakeholders
- You are adaptable and comfortable working in evolving, ambiguous environments
Nice to have:
- Experience with workforce management tools or capacity planning concepts
- Exposure to data pipelines, automation, or system integrations
- Experience working with large operational datasets
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.