Site Account Specialist, Scheduling and Cell Logistics
Karuna Therapeutics
Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.
The Position:
The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan.
Act as primary scheduling point of contact for assigned treatment sites
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
Input and maintain transactional data related to patient schedules within BMS’s scheduling system
Troubleshoot and develop plans of action for issues throughout the patient journey
Execute exception processes such as product returns, product replacements, and out of spec product
Train treatment sites on patient scheduling processes as assigned
Provide real-time scheduling portal support to external users
Document feedback from customers and partners as received
Create and maintain master data in account management system
Actively participate in tactical and other meetings as assigned
Lead meetings with commercial matrix teams
Raise escalations and execute as assigned
Track assigned account health and provide insights into trends
Provide on-call and holiday support as assigned
Comply with applicable SOPs, work practices, and other documentation
Establish and maintain a trusted relationship with BMS commercial matrix team and treatment sites as assigned
Execute project tasks as assigned
Execute working groups tasks as assigned
Specific Knowledge, Skills, Abilities:
Highly self-motivated, self-aware, and professional
Ability to work independently and in groups
Flexible in responding to quickly changing business needs
Exceptional customer service orientation
Skilled at managing tense situations and de-escalate
Eager to work with teams from other regions and cultures
Able to share workspace for independent and collaborative work
Strong sense of ownership and accountability
Skilled in planning and organizing information
Strong communication (written and verbal) and presentation skills
Lives the BMS core values of Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion
Fluent reading, speaking, and writing skills required in English and in French, German, Spanish or Italian.
Education/Experience/ Licenses/Certifications:
Bachelor’s degree or 3 years of work experience
Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
Travel:
Travel is possible and will not exceed 10%. International travel will not exceed once per year.
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.