Mid-Market Sales Manager
Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Sales Manager, Mid-Market
Hybrid Role Requirement: Boston, MA (In-Office 3x/Week)
Team: Sales – Mid-Market
About the Role
At Klaviyo, we believe every customer interaction is an opportunity to build stronger relationships. That mindset starts with our Sales team—and we're growing. Klaviyo is seeking a Mid-Market Sales Manager to lead a team of hybrid Account Executives responsible for both net-new customer acquisition and expansion within existing accounts.
Mid-Market is a critical growth segment for Klaviyo and plays an important role in our continued move upmarket. The team operates across a wide range of deal types, from high-velocity run-rate opportunities to larger, more complex multi-product deals. Success in this role requires strong judgment, prioritization, and execution discipline.
This role is for leaders who consistently raise the bar on talent, execution, and accountability. You will be expected to make clear tradeoffs across velocity and complexity, coach to root causes rather than symptoms, and hold yourself and your team to measurable performance standards. The impact of this role is highly visible, and success depends on ownership, clarity, and comfort operating without ambiguity.
What You’ll Do
- Lead, coach, and develop a team of hybrid Account Executives across net-new and expansion motions
- Develop reps into consistent top performers with a clear focus on skill development, deal execution, and accountability
- Coach across a spectrum of deal types, including high-velocity run-rate opportunities and larger complex deals in the $500K–$1M+ range that involve multiple stakeholders, products, and internal teams
- Support multi-product selling by helping reps position the right solutions, align products to customer needs, and expand relationships over time as customer value increases
- Own territory strategy and account planning to ensure reps prioritize the right accounts, balance prospecting with expansion, and manage time effectively across a mixed book of business
- Diagnose performance using leading indicators, identify points of leverage, and take decisive action to improve results
- Use AI and data to improve deal inspection, coaching effectiveness, forecast accuracy, and overall sales efficiency
- Partner closely with Marketing, Product, Solutions Engineering, Legal, Finance, RevOps, Enablement, Partnerships, and senior sales leadership to drive successful outcomes
- Partner with BDR leadership to ensure consistent pipeline generation and sufficient coverage on a rolling basis to achieve targets
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
- Continuously experiment with AI tools—testing, learning, and sharing insights to keep the team and organization ahead of the curve, as well as championing new applications that accelerate workflows and elevate quality responsibly.
- Apply AI fluency to streamline work, reallocate saved time and reinvest into more meaningful, high-impact areas.
Who You Are:
- A proven track record of developing sales reps into top performers
- Experience managing hybrid sales motions that include both net-new acquisition and expansion
- Experience operating in high-velocity sales environments while also supporting complex high-value deals
- Strong understanding of multi-product selling, territory management, and account planning
- Demonstrated ability to diagnose performance issues and act on points of leverage
- Experience working cross-functionally in complex deal environments
- Comfort using AI tools to drive efficiency, improve execution, and enable seller success
- Required experience using MEDDPICC to inspect deals, coach execution, and drive forecast accuracy
Required Experience:
- 4+ years of experience as a Mid-Market, Enterprise, or Strategic Account Executive
- Proven track record as a consistent top sales performer
- 2+ years of sales management experience, preferably in mid-market or enterprise sales
- Experience selling or managing within a multi-product software environment
- Background in high-growth SaaS or modern software sales organizations preferred
- MarTech experience is a plus
What Success Looks Like
Within 12 months, you will have built a team that delivers predictable results across both net-new and expansion and can clearly explain why they are winning or losing deals. Performance will be driven by skill development, execution quality, and disciplined prioritization rather than volume alone. Pipeline quality and forecast accuracy will improve without sacrificing velocity. Territory and account planning will become a clear competitive advantage. Your team’s results and operating standards will be visible benchmarks within Mid-Market and beyond, and you will be recognized as a high-leverage people leader who helps shape how Klaviyo continues to move upmarket.
#LI-Hybrid
#LI-BAILEY
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.