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Product Manager, Member Engagement

Lyra Health

Lyra Health

Product
Remote
Posted on Thursday, July 11, 2024
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
Lyra Health is looking for a Product Manager to drive member engagement with our growing suite of care offerings. In this role, you will collaborate with engineering, design, and data science to drive deeper interaction and conversion through the enrollment process, by delivering key enhancements to the member experience.
As a member of the Product team at Lyra, you’ll partner closely with marketing, clinical and operational leads, executives, and other stakeholders to develop a deep understanding of our users and to craft compelling solutions for them. You’ll have an opportunity to play a hands-on execution and leadership role in every aspect of the product life cycle.

Responsibilities:

  • Be the voice of your users. Thoroughly understand their needs, including conducting user research and usability testing in conjunction with designers.
  • Define and analyze product metrics to inform decision-making and measure success.
  • Leverage quantitative and qualitative data to define and validate both a roadmap and detailed product plans for your area of responsibility.
  • Prioritize features and functionality in line with company goals and user needs.
  • Engage with customers and key internal stakeholders to validate and ensure that product plans will achieve their desired business objectives.
  • Drive alignment and effective problem resolution across the organization, including the Lyra leadership team.
  • Develop and communicate detailed product requirements as well as a coherent backlog.
  • Work with designers and engineers to ensure successful envisioning and delivery of new features and functionality. Drive test case development and product testing.
  • Write release notes and train internal stakeholders on new features.
  • Keep stakeholders informed by sharing progress on existing product initiatives as well as future roadmap plans.
  • Help identify and drive process improvements for the Product team.

Qualifications:

  • Experience with all phases of the product lifecycle as well as prior experience managing successful product launches
  • Ability to work well on a highly collaborative and cross-functional team, with senior leadership, and with external customers and partners
  • Listens well, with a curiosity and passion to learn more about your users, our market, our product, the competitive landscape, and much more
  • Demonstrated leadership and strong, proactive ownership over one’s area of responsibility; has an innate sense of accountability, attention to detail, and an execution-oriented mindset
  • Ability to think strategically and analytically while operating in a fast-paced, dynamic startup environment
  • Excellent verbal and written communication skills, and solid presentation skills
  • 2+ years of demonstrated experience in product management within successful SaaS, enterprise software, or health tech organizations.
  • BA/BS, or equivalent experience, required
  • Nice-to-have: technical and design skills, experience in healthcare technology
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, your data will be processed as per Lyra Health Workforce Privacy Notice. Through this application, we will collect personal information from you including your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA). Providing this information is optional and completely voluntary. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. For more information about how we use and retain your information, please see our Workforce Privacy Notice.