Patient Claims Specialist
Modernizing Medicine
At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!
- At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!
- South Florida Business Journal, Business of the Year 2022
- BIG Awards for Business, Company of the Year 2021
- Best in Biz Award (Silver), Fastest-Growing Company of the Year 2021
- South Florida Business Journal, Best Places to Work 2021
- Inc. Magazine Best Workplaces of 2020
Who we are:
We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.
ModMed is hiring a driven Patient Claims Specialist to join our positive, passionate, and high-performing Revenue Cycle Management team This is an exciting opportunity within a fast-paced Healthcare IT company that is truly Modernizing Medicine!
Your Role:
- Serve as primary contact for all inbound and outbound patient calls regarding patients balance inquiries, claims processing, insurance updates and payment collections
- Initiate outbound calls to patients of RCM clients in an effort to understand and address any account/payment issues such as demographic and insurance updates
- Input and update patient account information and document calls into PM
- Special Projects: Other duties as required to support and enhance our customer/patient facing activities
Skills & Requirements:
- Ability to work onsite 3 days per week in our Boca Raton, FL headquarters
- Minimum of 1-2 years of previous customer service experience required
- Call center experience highly preferred
- Healthcare billing experience highly preferred
- Basic understanding of medical billing claims submission process and working with insurance carriers (e.g., Medicare, private HMOs, PPOs) preferred
- Proficient knowledge of business software applications such as Excel, Word and PowerPoint
- Strong communication and interpersonal skills with an emphasis on the ability to work effectively over the telephone
- Ability and openness to learn new things
- Ability to work effectively within a team in order to create a positive work environment
- Ability to remain calm in a demanding call center environment
- Professional demeanor required
- Ability to effectively manage time and competing priorities
#LI-SM2
ModMed Benefits Highlight:
At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- 401(k) Plan with immediate vesting in the company matching contribution,
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Employee Resource Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.