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RCM Business Support Analyst

Modernizing Medicine

Modernizing Medicine

IT, Customer Service
Hyderabad, Telangana, India
Posted on Thursday, July 11, 2024

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  • South Florida Business Journal, Best Places to Work 2024
  • Inc. 5000 Fastest-Growing Private Companies in America 2023
  • Company of the Year | 2023 BIG Innovation Awards
  • Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.


Who We Are

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

The RCM Business Support Analyst role will drive and support maintenance and reconciliation activities related to new and existing BOOST customer contracts. These responsibilities span multiple systems: Salesforce, ModMedPM (sysadmin), and Google Suite. This position will report to the Sr. Manager, RCM Global Operations, and be based in our ModMed India office. As the RCM team continues to grow and mature, this role will report to Manager- RCM QOI directly.

Your Role:

  • Perform data reconciliation and support the resolution of discrepancies. This can come in the form of a case being assigned to the BOOST Business Operations queue, a tag within Salesforce chatter, or working via Slack with various teams.
  • Typically, but not limited to, reconciliation is performed on opportunities with incorrect quote details such as missing or invalid RCM Rate, RCM Minimum, Provider counts, SaaS Waivers, No calculated minimum, and one-time fees
  • Review all net new deals from BOOST Sales and compare quotes/opportunity fields to the signed contract
  • Maintain accurate customer contract records by updating contract fields displayed on the BOOST record. IE renewal date, intent notice date, etc.
  • Meet with internal teams to resolve misalignment in customer accounts
  • Sysadmin updates for churn
  • SSO Maintenance: 1. Clients go-lives (Weekly) 2. URL Changes (As needed)
  • UAT testing of system changes that may impact the integrity of BOOST customer contract data
  • BOOST customer account audits comparing the contract to the opportunity within Salesforce (As needed)

Skills & Requirements:

  • Require bachelors educations preferably business analytics or in similar field
  • 5+ years of experience in the below mentioned fields

    • Customer Invoicing
    • Customer Contracting
    • Data Analytics
  • Strong English written and verbal communication
  • Able to work in US time zone

ModMed in India Benefit Highlights:

  • High growth, collaborative, transparent, fun, and award-winning culture
  • Comprehensive benefits package including medical for you, your family, and your dependent parents.
  • The company supported community engagement opportunities along with a paid Voluntary Time Off day to use for volunteering in your community of interest
  • Global presence, and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office based roles and remote availability,
  • Company-sponsored Employee Resource Groups that provide engaged and supportive communities within ModMed

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.