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Software Training Consultant I - Practice Management

Modernizing Medicine

Modernizing Medicine

United States
Posted on Thursday, July 11, 2024

We are united in our mission to make a positive impact on healthcare. Join Us!

  • South Florida Business Journal, Best Places to Work 2024
  • Inc. 5000 Fastest-Growing Private Companies in America 2023
  • Company of the Year | 2023 BIG Innovation Awards
  • Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.


The Training Consultant 1 - Practice Management serves as the primary trainer for small and medium-complexity practices. This individual helps to facilitate learning for various audiences, applying their expertise to improve the standard of training materials of the organization or client with focus on the improvement of skills, training, delivery of learning curriculum and achievement of business goals. Responsible for delivering all training methods and contributing to training initiatives as assigned by the Senior Training Consultant and/or Manager.

This is an exciting opportunity to leverage your medical knowledge and training skills within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:
  • Demonstrates full competency of Modernizing Medicine’s specialty-specific EHR, ASC, Practice Management System and/or Financials
  • Demonstrates full competency of and the ability to support and train add-on/ancillary features
  • Delivers virtual and in-person training to physicians, clinicians, and office staff while understanding the needs of each role
  • Demonstrates competency with internal system tools
  • Escalates issues and risks when needed
  • Completes documentation to support the organizations’ business needs
  • Makes ongoing recommendations for process improvements
  • Assists with open support cases when needed
  • Travels to deliver onsite training including workshops and go-live support
  • Troubleshoots technical issues
  • Collaborates with the Knowledge Services team to develop training material and user guides
  • Develops and delivers content for user conferences and end-user training events
  • Maintains competency with product enhancements through internal training sessions
  • Demonstrates commitment to departmental and corporate goals
Skills & Requirements:
  • Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends.
  • 2+ years experience in software training, implementation, and/or relevant medical practice experience.
  • Medical practice management experience (Claims Specialist, Accounts Receivable Specialist, Biller)
  • Demonstrates good problem-solving skills and effective decision-making abilities.
  • Possesses excellent written and verbal communication skills.
  • Empathetic communicator with a consultative approach - able to see things from another person’s point of view.
  • Ability to work independently as well as part of the training team.
  • Positive and personable attitude with a customer service focus.
  • A professional, patient, and balanced approach to handling difficult customer situations.
  • Able to establish and maintain effective communication and relationships with customers and teammates.
  • Takes initiative in goal fulfillment and deadlines.
  • Excellent time management and organizational skills.
  • Basic knowledge of Apple products including Mac, iPad, and iPhone.
  • Ability to easily learn new software.
  • Ability to provide some off-hours training and support, including occasional weekends

#LI-SM1 #LI-REMOTE

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.