RCM Client Success Operations Project Manager
Modernizing Medicine
We are united in our mission to make a positive impact on healthcare. Join Us!
- South Florida Business Journal, Best Places to Work 2024
- Inc. 5000 Fastest-Growing Private Companies in America 2024
- 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
- 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
- 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)
Who we are:
We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.
ModMed is hiring a driven RCM Client Success Operations Project Manager to join our positive, passionate, and high-performing RCM Client Success Operations team focused on refining CS Operations and internal CS Resource Documents. This is an exciting opportunity to join a fast-paced Healthcare IT company that is truly Modernizing Medicine!
Your Role:
- Oversight of RCM Client Success Operation Initiatives: The role is responsible for overseeing special projects within RCM Client Success Operations. These projects are specifically focused on refining existing Client Success Operations, implementing new processes, and continuously seeking ways to optimize efficiency and effectiveness.
- Support in managing Critical Internal Tools: This role will work closely with the department leader on the development, implementation, and optimization of internal tools to ensure that these resources are effectively utilized to monitor client health (ie. Client Health Score, ChurnZero) identify potential risks (ie.Blameless Churn) and inform strategic decisions.
- Standardizing Operating Procedures: Participate in internal meetings as a Client Success representative, offering insights and ensuring effective communication of updates (both internal and external). Serve as a consultant for client expertise and stay informed of relevant internal developments impacting client success.
- Ownership, Management, and Frequent Updating of Internal CS ResourceDocuments: This includes owning, managing, and frequently updating critical internal Client Success resource documents. Examples include templated presentations for client interactions and client-facing resources. This ensures that all team members have access to up-to-date and standardized materials,promoting consistency in communication and service delivery.
Skills & Requirements:
- Bachelor’s Degree in Healthcare, ManagementInformation Systems, Business Administration
- 5+ in Client Success Operations with EHR/PM systems, or related experience, minimum of 2 years required
- Experience in working within CRM tools, Salesforce a plus
- A proven ability to give constructive feedback.
- Knowledge of end-to-end revenue cycle.
- Comfortable in navigating ambiguity.
- Maintains a proactive communication approach, experienced in managing cross-functional initiatives, fostering accountability, and meeting deadlines.
- Project Management experience preferred;PMP certification, Six Sigma Green Belt, or other Process Improvement certification is preferred.
- Strong working knowledge of Salesforce, ChurnZero, and PowerBi.
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ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
India
- Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
- Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
- Allowances: Annual wellness allowance to support your well-being and productivity,
- Earned, casual, and sick leaves to maintain a healthy work-life balance,
- Bereavement leave for difficult times and extended medical leave options,
- Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
- Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
United States
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.