QTC Support Specialist
Modernizing Medicine
We are united in our mission to make a positive impact on healthcare. Join Us!
- South Florida Business Journal, Best Places to Work 2024
- Inc. 5000 Fastest-Growing Private Companies in America 2024
- 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
- 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
- 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)
Who we are:
We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.
ModMed is hiring a driven QTC Support Specialist to join our positive, passionate, and high-performing team. This role provides operational and system-level Quote-to-Cash (QTC) support for key accounts, with a strong focus on managing upsells, downsells, and cancellations across the organization. Responsibilities include handling case queues, supporting quoting workflows, reviewing CPQ quotes, reconciling invoices, and executing account changes with accuracy and adherence to compliance standards. The role also serves as a liaison between internal stakeholders and global resources, ensuring alignment and quality across tasks. As a key contributor to both tactical execution and field team support, this role plays a critical part in delivering a seamless QTC experience for Sales, Customer Success, and Professional Services teams.
Your Role:
- Provide task-based and ad hoc Quote-to-Cash (QTC) support for key and lower-complexity accounts, including quoting, replacement order forms, invoice reconciliation, and internal team requests.
- Ensure accurate execution of all contract adjustments related to license changes, pricing updates, and customer-requested changes across the organization.
- Review and troubleshoot Salesforce CPQ quotes for accuracy and compliance; escalate system or logic issues as needed.
- Support Customer Success, Sales, and Professional Services teams with quoting needs for new customers, renewals, expansions, and service packages.
- Own queue management and resolution for all cancellation, downsell, and upsell requests, including new Klara workflows and CS-initiated changes.
- Act as a point of escalation for Customer Success and Accounts Receivable teams regarding QTC issues and operational blockers.
Skills & Requirements:
- Bachelor's degree in Business, Operations or similar.
- 1–3 years of experience in Account Management, Contracts, Revenue Operations, or a related operations role.
- Minimum of 3–5 years of customer-facing experience with a SaaS-based solution.
- Experience using Salesforce Lightning; familiarity with Salesforce or similar CRM platforms preferred.
- Experience working with CPQ tools and sales systems (preferred).
- Experience reading and interpreting contractual terms; redlining and negotiation experience is a plus.
- Effective verbal, written, and interpersonal communication skills with a polished and professional presence.
- Strong organizational, multitasking, and prioritization abilities.
- High attention to detail and commitment to data accuracy.
- Excellent problem-solving and analytical skills.
- Ability to work independently as well as collaboratively in cross-functional teams.
- Comfortable adapting to a fast-paced, dynamic, and evolving environment.
- Proactive, self-motivated attitude with a strong sense of ownership and accountability.
- Strong interest in healthcare technology and operational efficiency.
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ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
India
- Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
- Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
- Allowances: Annual wellness allowance to support your well-being and productivity,
- Earned, casual, and sick leaves to maintain a healthy work-life balance,
- Bereavement leave for difficult times and extended medical leave options,
- Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
- Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
United States
- Comprehensive medical, dental, and vision benefits
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.