RCM Operations Support Specialist
Modernizing Medicine
Operations, Customer Service
Hyderabad, Telangana, India
Join the Team Modernizing Medicine
At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
A Culture of Excellence
When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
Consistently ranked as a Top Place to Work
2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
Florida Venture Forum: Venture-Backed Company of the Year
We are growing fast, thinking big, and we are just getting started.
Ready to modernize medicine with us?
Job Description Summary:
RCM Operations Support Specialist
Location: Hyderabad
Reports to: RCM Operations Manager
Department: Revenue Cycle Management (RCM) Delivery
Our Mission & Vision
At ModMed, we are on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. We envision a world where our software increases medical-practice success and improves patient outcomes. As an RCM Operations Support Specialist, you will directly contribute to this vision by ensuring the administrative and operational engines of our RCM cycle run with precision and speed.
Why This Role Exists
As we continue to scale, the volume of our RCM operations is growing rapidly. We are looking for a "hands-on" execution expert to manage high-volume operational tasks. Your primary goal is to ensure Customer Delight by maintaining fast turnaround times and resolving billing roadblocks within JIRA.
Primary Responsibilities
In this role, you will dedicate your energy to two key areas:
1. Operational Execution & JIRA Support
Rapid Issue Resolution: Execute billing tasks and resolve insurance corrections, balance inquiries, and statement questions with speed and efficiency.
Account Reconciliation: Perform detailed patient ledger account reconciliations to ensure financial accuracy.
Administrative Fulfillment: Manage W9 inquiries and re-route complex requests to the appropriate teams.
Workflow Optimization: Support the Operations team in managing AR and Appeal JIRA tickets to ensure no task is left behind.
2.Strategic Projects & Innovation (10% of Time)
Administrative Projects: Participate in initiatives designed to improve the success of our operational workflows.
Trend Identification: Proactively identify trends in RCM inquiries and suggest controllable system improvements to senior leadership.
Who You Are
To thrive in our fast-paced, high-growth environment, you should bring:
Experience: At least 5+ years in US Healthcare RCM. Specialized experience in Medicaid/Medicare AR recovery is highly preferred.
Education: A Bachelor’s degree in any stream.
- Technical Knowledge: A strong understanding of CPT, ICD-10, and HCPCS coding, as well as deep familiarity with billing scrubbers, clearinghouses, and payer rejections.
- Payer Expertise: Proven experience handling both Federal and Commercial insurance payers in a provider setup.
- Communication Skills: Exceptional ability to collaborate across multiple business units and countries to disseminate critical information.
Leading ModMed Competencies
We align our passion with purpose. To be successful here, you should embody:
Agility: You embrace change as a growth opportunity and adapt quickly to shifting priorities in a "Compound Exponential Growth" environment.
Accountability: You take ownership of your tasks to deliver successful outcomes for our clients.
Customer Focus: You build strong relationships and deliver solutions that put the customer first.
Results Driven: You consistently achieve quality results and overcome obstacles to keep the RCM cycle moving.
What We Offer
The chance to Innovate Boldly within a well-defined process while helping to shape the future of healthcare technology.
A culture that encourages you to Think Big, Have Fun, and Do Good.
A collaborative environment where your work directly saves time for medical professionals and their patients.
ModMed is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
- Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
- Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
- Allowances: Annual wellness allowance to support your well-being and productivity,
- Earned, casual, and sick leaves to maintain a healthy work-life balance,
- Bereavement leave for difficult times and extended medical leave options,
- Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
- Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels.
We do not:
Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process;
Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or
Conduct hiring via informal messaging apps or personal email IDs.
All official communication is made only through verified channels, our website, and recognised recruitment platforms.
We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com .
ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.