Manager, IT Systems
IT
Hyderabad, Telangana, India
Join the Team Modernizing Medicine
At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
A Culture of Excellence
When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
Consistently ranked as a Top Place to Work
2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
Florida Venture Forum: Venture-Backed Company of the Year
We are growing fast, thinking big, and we are just getting started.
Ready to modernize medicine with us?
Job Description Summary:
The Opportunity
As the Manager of IT Systems, you will step into a newly created, dynamic role designed to serve as a primary leadership layer for our growing India IT presence. You will be an empathetic people manager and an all-rounder technical expert who bridges the gap between daily execution and strategic forethought. Balancing cutting-edge modern IT best practices (like applied AI and IaC) with collaborative global teamwork, you will ensure our infrastructure scales seamlessly alongside the business.
What You’ll Do (Your Impact)
Lead with Empathy & Purpose (25%): Mentor, inspire, and grow a high-performing team of IT professionals. You’ll champion a diverse, inclusive, and values-first team culture while ensuring exceptional service delivery and continuous process improvement.
Innovate Boldly & Hands-On (25%): Act as the technical escalation point and deploy modern IT practices, including applied AI, scripting, and Infrastructure as Code (IaC). You will configure and manage our multi-cloud environment (AWS/GCP), identity systems (Okta, AD), and identity-driven networks.
Think Big on Strategic Projects (20%): Flawlessly execute critical, high-impact IT initiatives—from local office network build-outs to global software rollouts—ensuring they land strictly on time and within budget.
Protect the Practice (20%): Maintain immaculate documentation (runbooks, network diagrams). You will lead global standard compliance audits (HIPAA, PCI DSS, SOC) and enforce robust disaster recovery protocols to guarantee maximum service availability.
Create Internal Customer Delight (10%): Champion a proactive, frictionless IT culture for ModMed’s workforce. Monitor queues, resolve SLA breaches, and enforce monitoring frameworks to guarantee 99.99% uptime for core services.
What You Bring to the Team
We believe talent comes from diverse backgrounds and experiences. If you meet the minimum qualifications and share our core values, we encourage you to apply!
Education & Experience
Minimum: Bachelor’s degree in IT, Computer Science, or a related field (Master's preferred).
Experience: 10+ years of comprehensive, enterprise-level IT experience, featuring 3+ years of direct people management and advanced technical leadership.
Environment: Proven success navigating fast-paced, hyper-growth tech environments with rapidly evolving business needs.
Technical Toolbox
Core Technical Skills: Strong expertise in AWS/GCP, Networking (CCNA level), Python, applied AI, and Infrastructure as Code (IaC). Deep knowledge of business continuity and disaster recovery planning.
Bonus Points For: Experience with Terraform, Kubernetes, and BigQuery.
Core ModMed Competencies
Agility & Results Driven: You embrace change as a growth opportunity, learn from both successes and failures, and consistently achieve quality results.
Problem Solving & Innovation: You excel at solving non-linear, high-complexity problems (like multi-cloud latency or automation stack failures) while proactively finding scalable solutions.
Collaboration & Communication: Exceptional ability to collaborate across global enterprise borders (specifically bridging India and US teams) to build trust and ensure alignment.
Vendor & Compliance Savvy: Proven capability managing 5 to 10 key vendors (ISPs, SaaS providers) and collecting evidence for rigorous InfoSec audits.
Working Conditions
Standard corporate office environment located in Hyderabad; this is an in-office role 5 days a week.
Flexibility for occasional after-hours or weekend work to support critical global deployments or emergency network outages.
ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
- Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
- Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
- Allowances: Annual wellness allowance to support your well-being and productivity,
- Earned, casual, and sick leaves to maintain a healthy work-life balance,
- Bereavement leave for difficult times and extended medical leave options,
- Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
- Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels.
We do not:
Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process;
Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or
Conduct hiring via informal messaging apps or personal email IDs.
All official communication is made only through verified channels, our website, and recognised recruitment platforms.
We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com .
ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.