Vendor Success Manager
Operations
United States · Remote
Join the Team Modernizing Medicine
At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
A Culture of Excellence
When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
Consistently ranked as a Top Place to Work
2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
Florida Venture Forum: Venture-Backed Company of the Year
We are growing fast, thinking big, and we are just getting started.
Ready to modernize medicine with us?
Job Description Summary:
The Vendor Success Manager builds relationships with our vendors (Solution or Technology) as a trusted advisor within Modernizing Medicine, ensuring they are enabled for a productive partnership. Maximizing opportunities to accelerate the revenue generated from partner channels, leading the onboarding initiative through relationship management. The Vendor Success Manager is cross-functional in leading the initiatives to support the vendor relationship, working strongly with sales, marketing, operations, technology, and finance.
Role & Responsibilities:
Own implementation phase through onboarding, training, executive sponsored meetings and goal/ KPI setting
Collaborate with internal teams through onboarding integration to create a strong foundation for partnership
Leverage Partner operational and CSAT data to track performance while proactively engaging with Vendors to maintain momentum and course correct as required
Track KPIs such as velocity of implementation, lead generation by vendor, revenue generated, vendor retention and satisfaction rate, residual reports
Build trusted relationships with key stakeholders within Modernizing Medicine and the Vendor organization to facilitate all areas of support directly related to Vendor Growth
Review the progress of Vendor Growth and ensure that milestones and KPIs are met, and that Vendors are successful
Drive revenue by cross selling services
Introduce, demonstrate, and sell new products and services to the partner community
Be responsible for the retention of vendors and recognition of at-risk characteristics and red flags
Be able to identify potential in accounts by studying current business, evaluating additional needs of our vendors and analyzing opportunities
Create and execute action plans on behalf of the vendor to engage appropriate cross functional teams to contribute to development, integration efforts, marketing, and channel (services) sales
Host training and webinars to get vendor sales teams up to speed on Modernizing Medicine product and service offerings
Work with Business Development managers to provide support by way of collateral resources, training support, etc
Skills & Requirements:
Bachelor's Degree required; Business, Technology, or related area preferred
Project Management experience preferred
3+ years working in a experience in professional services, management consulting, customer success, business development, or another client-facing role
2+ years experience creating, building, and managing vendor relationships or related experience preferred
Experience with Modernizing Medicine Solutions or EHR/PM Preferred
Experience providing technical and configuration assistance
Proven innovative thinker who is able to blend technology and business strategy
Experience building and maintaining strong relationships with a diverse set of internal and partner stakeholders including alliance, sales marketing, operations, finance, & legal
Ability to negotiate skillfully in tough situations; have a "win win" philosophy
Highly motivated and comfortable acting in an independent capacity
ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
United States
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.