Technical Account Manager - EMEA - Prague, Czechia
Outreach
IT, Sales & Business Development
Prague, Czechia
Posted on Jul 10, 2025
About Outreach
Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.
The Role
As a Technical Account Manager (TAM) you will develop a deep understanding of the technical needs and be the technical advocate for a select set of Outreach’s largest and most strategic customers. You will be an integral part of the customer account team and will build strong relationships with and collaborate alongside Sales, Customer Success, Professional Services, Product and Engineering to help solve issues, advocate for your customer’s technical needs, and ensure your customers realize long-term, meaningful value and ROI from their use of Outreach.
As a trusted product and business process expert, you will be a champion of your customers' use cases, implementation and installation. During executive business reviews, you will partner alongside the Customer Success team to ensure we’re meeting the customer’s technical needs. TAMs maintain all aspects of the technical relationship with the customer, including troubleshooting potential issues, advocating for product enhancements, partnering with engineering & sales and preparing customers for new releases and rollouts.
About the Team
The Outreach Technical Support team is a crucial resource that helps customers realize the full potential of the Outreach platform. The team is comprised of deeply technical, customer-obsessed support professionals that answer questions, address challenges, and advocate for solutions that improve the Outreach customer experience.
Location
While we are remote-friendly, we remain an "office-centric" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events.
This is a full-time, permanent role, not eligible for contractors and for work from other countries.
Your Daily Adventures Will Include
- Build deep long lasting relationships with and act as a trusted technical advisor for Outreach’s largest, most strategic customers.
- Identify and troubleshoot to achieve a resolution and/or workaround for complex issues by identifying and using resources available from multiple sources.
- Partner with the Account teams to represent Outreach in customer business reviews and regular meetings.
- Monitor platform performance for the customer and identify vulnerabilities or opportunities to streamline and communicate your recommendations.
- Identify areas to improve the customer's support experience.
- Serve as a first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions with Adobe services, sales, and product teams.
- Ensure timely response and resolution to technical and product outstanding items.
- Assess and document customers’ technical environment to reveal ongoing insight and improvement opportunities.
- Make recommendations on how new and existing features fit within customers’ environments, supplying standard methodologies and guidance.
- Participate in customer-requested meetings and quarterly business reviews.
Our Vision of You
- 5-8 years of technical support or TAM experience for a fast-paced, SaaS company
- Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with internal teams and customers at various levels, up to CxO
- Background in partnering with Customer Experience teams to develop business strategies for enterprise customers
- Ability to take action quickly under pressure to address large scale issues, customer impacting events, and handling incident response
- o CRM products (Salesforce and Dynamics preferred)
- o SSO
- o All layers of TCP/IP
- o VOIP systems (programmable voice providers such as Twilio preferred)
- o Basic understanding of Sales engagement platforms, RESTful APIs, group policy
- o Advanced knowledge of the latest Windows OS and Mac OS client
- Understanding of multi-product SaaS tech stacks, particularly in a Sales Operations/Sales Development environment preferred
- Server Operating Systems or experience as a Network or Systems Admin preferred
- Strong problem-solving skills and the ability to manage escalations and multiple competing priorities effectively.
- A relationship builder with strong executive presence and the ability to form lasting relationships with internal and external senior leaders
- Proven ability to develop and execute technical customer account strategies for large enterprises
- Deep understanding of account management and technical support best practices
- A relentless customer advocate with a bias towards action
Proficiency in the following:
Why You’ll Love It Here
● Amazing working space with a running track on its roof
● Flexible time off, 5 weeks of vacation, and 5 annual sick days
● 4% employer supplemental pension monthly contribution
● Private medical care for employee and spouse with Program Health Plus
● Life insurance at 2x annual salary
● 5.000 CZK monthly allowance for meal vouchers, flexipasses and other personal expenses
● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
● Opportunity to be part of company success via the RSU program
● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
● Employee referral bonuses to encourage the addition of great new people to the team
● Fun company and team outings because we play just as hard as we work
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.