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Support Service Team Lead

Personal Genome Diagnostics

Personal Genome Diagnostics

Customer Service
Nashville, TN, USA
Posted on Oct 22, 2024

Schedule: Monday through Friday from 5pm to 2:30am. Additional hours may be required depending on business needs.

Location: Nashville, TN

Job Duties/Responsibilities

  • Assist in the supervision of the day-to-day operations of the non-technical staff for the Accessioning department

  • Help lead the team in their daily processes and procedures

  • Assist with preparation of laboratory specimens for analysis and testing

  • Oversee routing of specimens to their respective prep areas

  • Encourage process improvements and best practices

  • Perform quality assurance checks to ensure efficiency and accuracy

  • Resolve any production errors as requested by management

  • Research and resolve any production errors while escalating when necessary

  • Engage in continuous process and service level improvements

  • Perform quality assurance checks to ensure efficiency and accuracy

  • Responsible for enforcing and managing policies and procedures

  • Perform administrative duties as needed

Requirements:

  • Requires a High School Diploma or equivalent and 3+ years of applicable experience.

  • Previous relevant experience; preferably in a clinical laboratory

  • Prior leadership experience is a plus

  • Familiarity with laboratory operations as well as policies and procedures is preferred

  • Strong computer skills and working knowledge of Microsoft Office

  • Excellent communication skills; both written and verbal

  • High level of attention to detail with strong organizational and prioritization skills

  • Strong critical thinking skills with the ability to make decisions in a fast paced environment

  • Ability to handle the physical requirements of the position

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

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