The DDS Supervisor is accountable for managing Asia Pacific team members based in Shanghai, Singapore and Japan. The Supervisor is responsible for the day-to-day management of the Diagnostic Development Services team members, acting as a primary escalation point of contact with the Diagnostic Sponsors and the PM Global Study Managers assigned to the Pharma Sponsor. The Supervisor ensures successful management of diagnostic studies and their related clinical trial projects through compliance in order to deliver Signature Client Service. The role contributes to the ongoing training and development of assigned team members and reports into the Associate Director Companion Diagnostic, CDx.

In addition to people leadership responsibilities, the supervisor will the Point Of Contact(POC) for HGRAC compliance matters and internal communication related to CDx studies

Supervision duties

Supervise the day-to-day operations of the assigned client team members

Oversee the management of diagnostic study milestones and proactive communication with diagnostic clients.

Manage the workload balance within their team and assist the Team Manager in supervising the day-to-day operations of the DDS global study management team.

Provide direct supervision to employees, including assignments, technical and behavioral performance counseling

Ensure appropriate resource allocation to successfully implement and execute diagnostic studies and related projects plans to achieve agreed upon service levels.

Establish and monitor performance objectives for assigned direct reports and taking corrective action where appropriate.

General duties

Ensure the development of a competent workforce to meet growth plans within budget.

Ensure the consistent implementation, use, and review of SOPs.

Ensure the seamless integration of the Diagnostic Development Services team activities.

Ensure a close collaboration with the PM Study Management team, the laboratory testing sites and the internal departments supporting Dx services.

Ensure that the tracking and monitoring systems are updated to accurately reflect workload, timelines and capacity forecasting.

Instill and manage a culture of continuous improvement, quality, and productivity

Internal/External Client duties

Work with the appropriate Account Executive to understand the culture and pipeline of assigned diagnostic customer(s).

Work across functional departments and across laboratory testing sites to remove barriers and optimize client delivery consistency

Monitor and track resolution of all diagnostic client complaints, issues and concerns related to the diagnostic studies and related projects of its assigned direct reports. Manage and ensure the resolution of such instances in collaboration with the Team Manager.

Ensure issues are documented and leveraged to prevent repeat occurrence.

Ensure the team and department meet client expectations in order to deliver outstanding customer satisfaction and Service Excellence

Oversee the management of diagnostic client visits.

Oversee the management of Client Audit related to Diagnostic studies

Education / Qualifications

Preferred:

BS degree in Biology, Chemistry or other Life Science; or Medical Technology degree.

Computer literate

Experience

5 years of clinical laboratory experience or customer service experience, preferable in pharmaceutical industry. Experience with multidisciplinary lab background is a plus.

2 years of leadership experience.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

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