CDD – Customer Service Support Representative

CDD (Center of Disease Detection) is seeking a Client Care Representative to join our team in San Antonio, TX. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. This role will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about customer service and motivated to work with a customer centric team in an innovative company.

Work Schedule: Monday - Friday 8:30AM -5:30PM (additional hours/days may be required as needed)

Job Duties/Responsibilities

• Act a liaison between CDD, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting CDD's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

• High School Diploma or GED equivalent required
• Associates degree or higher is preferred
• Prior medical/clinical laboratory experience is preferred
• Familiarity with laboratory operations as well as policies and procedures is preferred
• Excellent communication skills; both written and verbal
• Comfortable handling biological specimens
• Ability to accurately identify specimens
• Experience working in a team environment
• Strong data entry and organizational skills
• High level of attention to detail
• Proficient in MS Office
• Ability to lift up to 40lbs.
• Ability to pass a standardized color blind test

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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