Job Description

This position is seeking a candidate who is a strong knowledge of Adobe Workfront and Oracle developer with 1.5 or more years of experience in working with tool support, minor development, modifications and data management.

Must be self-motivated, creative, technically astute, and able to develop, test, debug and documents solutions and supporting services. Provides support for developed solutions and can resolve Level-1 and Level-2 tickets independently.

Spotfire experience would be desirable.

Job Duties:

• Ability to understand the problem described in the ticket or change request.
• Make changes in the code or provide a solution by independently handling level-1 or level-2 tickets, and adhoc reporting.
• Maintain and update project templates, request queues.
• Configure custom forms, fields, templates, and workflows to align with business processes.
• Create, assign, and manage tasks and projects within Workfront.
• Manage Workfront system settings, user roles, permissions, and access controls.
• Ensure proper routing and escalation of tickets based on priority and SLA.
• Perform QC checks on completed tickets to ensure adherence to standards.
• Document and enforce process guidelines and SOPs.
• Troubleshoots problems in existing and newly developed applications and facilitates the team to identity and implement effective and durable solutions.
• Serve as the primary point of contact for Workfront-related queries and troubleshooting.
• Provide onboarding and ongoing training for new and existing users.
• Create and maintain user guides, SOPs, and training materials.
• Identify and implement automation opportunities within Workfront.
• Follow departmental Standard Operating Procedures and Work Instructions.
• Ensure support is provided to the manager in keeping the team metrics GREEN always.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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