Support Analyst I
IT, Customer Service
Bengaluru, Karnataka, India
Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives.
Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.
Labcorp is seeking an Applications Support Analyst I to join our team!
Work Schedule: This is a full‑time, exempt (salaried) position assigned to a Rotational shift schedule, with standard business hours of Monday through Friday in your local time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.
Job Responsibilities:
Respond to and resolve basic application incidents and service requests following established procedures
Working with cross functional team (SME, AA, Vendors) on projects and issue resolution.
Technical Oversight
Document incidents thoroughly in ITSM tools with clear resolution steps
Escalate complex issues appropriately with relevant diagnostic information
Execute standard operating procedures (SOPs) and runbooks
Participate in knowledge base creation and updates
Assist with system monitoring and alert response
Minimum Qualifications
Bachelor’s degree in computer science, Engineering, or related field OR equivalent experience.
3 or more years of experience in applications support, Subject Matter Expert, or administration
2 or more years of IT support experience in (incident, request, problem)
2 or more years of experience with ticketing systems (ServiceNow or equivalent)
Preferred Qualifications
Basic troubleshooting skills
Fundamental understanding of operating systems and application environments
Basic SQL knowledge (ability to run simple queries
Technical expertise – power shell scripts trouble – System admin
Windows OS
Service now experience – ticking tool & monitoring tool experience.
DB – oracle and
SQL Networking concepts
PowerShell, Batch
Good to have - Splunk
Certifications:
- ITIL Foundation certification preferred
Additional Job Standards
Strong problem-solving and analytical skills
Exposure to monitoring tools (Splunk, Dynatrace, etc.)
Basic understanding of APIs (REST, HTTP, etc )
Basic skills in wring scripts (PowerShell, Batch)
Strong documentation and communication skills
Exposure to process improvements
Exposure to design, architecture decisions and security reviews
Working Conditions:
General office environment/Remote (Hybrid).
About the Role:
Applications Support Analyst-I role is critical for first-line support, handling routine issues, and ensuring smooth day-to-day operations.
This is a L1/L1.5 Production/Application Support Engineer who can support enterprise applications, troubleshoot issues, work on incidents, and coordinate with infrastructure and application teams.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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