About PolyAI

PolyAI is a leader in automating customer service through cutting-edge voice technology. Our voice assistants empower businesses to deliver exceptional customer service at every interaction. We are seeking a dedicated and innovative Research Scientist to join our team and elevate our machine learning models to new heights.

Job Details

As a Research Scientist specializing in modelling and data, you will play a key role in shaping and implementing strategies for data generation, collection, and annotation, as well as evaluating and experimenting with various models and novel architectures. Your primary focus will be on Automatic Speech Recognition (ASR), Large Language Models (LLM), and Text to Speech (TTS)

Responsibilities:

• Train models and conduct experiments to assess model performance in live deployments
• Work on experimental model architectures, exploring multimodal, efficient long-context etc.
• Develop post-training strategies to achieve state of the art performance on domain-specific tasks
• Generate, collect, and annotate contact center data from sources such as real customer calls, chats, online open datasets, and synthetic data
• Develop robust evaluation benchmarks to track improvements in production models
• Collaborate with the legal and compliance team to address any compliance or data privacy-related issues
• Work closely with product and engineering teams to ensure alignment with business and production goals
• Stay informed about the latest advancements in machine learning, ASR, TTS, and LLM to continuously enhance our technologies