Location:

Remote (U.S.-based); hybrid if located near San Antonio, TX

Role Overview

The Production Operations Engineer is a critical member of SafeRide Health’s IT Infrastructure Team. This role will drive the implementation, configuration, optimization, and maintenance of our production systems that support non-emergency medical transportation (NEMT) for vulnerable populations. From account provisioning and secure server file transfers to eligibility automation and platform monitoring, you will enable successful onboarding and long-term technical reliability for our healthcare partners.

As SafeRide continues to expand its partnerships and technical footprint, you’ll act as a key technology liaison—designing and supporting scalable solutions that bridge our platform with payer systems and operational workflows. This role sits at the intersection of implementation, systems administration, and continuous improvement, requiring a blend of technical expertise, operational rigor, and cross-functional collaboration. It’s ideal for someone who thrives in a fast-paced, mission-driven environment and is passionate about using technology to improve healthcare access.

Primary Responsibilities

• Platform configuration and deployment for new client implementations
• Venue mapping, API integration, and eligibility file automation
• Account design, setup, and administration
• Production monitoring, alerting, and incident response
• Salesforce platform ownership and support
• Operational process improvement and automation
• Coordination with call center systems (e.g., NICE inContact, Amazon Connect)
• Documentation of SOPs and system-level knowledge
• Collaboration with engineering, growth, and support teams

Required Skills & Experience

Candidates should have 3-5 years of relevant technical experience, including demonstrated ownership of 1-2 core systems such as Salesforce, secure file automation, platform configuration, or production monitoring workflows.

• Degree or equivalent work experience
• Experience in project management principles and tools
• Proficiency in Microsoft 365 (Excel, Word, Outlook, PowerPoint, Teams)
• Familiarity with Agile environments and methodologies
• Strong written and verbal communication skills
• Hands-on experience with secure server environments (sFTP)
• Salesforce administration and automation expertise
• ITSM ticket management (e.g., Jira, ServiceNow)
• Platform configuration in a dynamic, rules-based system
• Monitoring and alerting best practices for SaaS applications

Preferred Qualifications

• Experience in healthcare, health plans, or health tech platforms
• Exposure to AWS, especially Amazon Connect
• ETL pipeline understanding and scripting (e.g., Python)
• Knowledge of Azure administration
• NICE inContact or other call center tech experience
• Familiarity with site reliability engineering (SRE) practices
• Dashboarding with QuickSight or similar tools
• Proven ability to manage production issues and escalations

Benefits & Perks

• Competitive compensation package
• Comprehensive health, dental, and vision insurance
• 401(k) with employer match
• Generous PTO and paid holidays
• Ongoing learning and development support
• Home office setup stipend after 1 year of employment

About SafeRide Health

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.

If you're ready to be an integral part of a team making a difference, SafeRide Health awaits.