Location: Washington D.C., Virginia, or Florida (Remote Role)

About the Role

At SafeRide Health, we are redefining access to care for America’s most underserved populations. As a Strategic Account Manager – Government Programs, you’ll play a pivotal role in managing and expanding our partnerships with health plans focused on Medicare Advantage, Dual Special Needs Plans (DSNP), and Medicaid. You’ll serve as a consultative partner to our clients, helping them achieve key performance and compliance outcomes while ensuring SafeRide’s operations align with evolving regulatory and member needs.

This is a high-impact, externally facing role for someone who thrives at the intersection of client relationship management, operational excellence, and healthcare innovation. You’ll be the lead orchestrator across implementation, reporting, contract oversight, and strategic account planning - helping SafeRide grow and deliver on our mission of removing barriers to care for the most vulnerable.

Job Responsibilities:

• Deliver excellent client experience and lead data-driven conversations focused on how best to serve our membership in Medicare, DSNP, and Medicaid

• Serve as the ongoing client liaison and thought partner for all assigned accounts

• Lead client implementations in coordination with strategic accounts leadership and serve as a client training resource as required

• In coordination with operations management, define, implement, and oversee performance measures and operational goals for accounts

• In coordination with business intelligence and compliance, define, implement, and produce performance reporting on a regular basis with clients as mandated by Medicaid, Medicare, and local governing bodies

• Identify, address, and resolve operational and/or account-related issues

• Provide ongoing feedback regarding performance, status, and opportunities for improvement or growth to senior management

• Participate in contract management including new deals and renewals with perspective for client expectations, capabilities for data analysis and operational structure

• Responsible for developing, project managing, and implementing operations, procedures, and compliance requirements with contract​ in Medicare Advantage and/or Medicaid

Minimum Qualifications:

• Bachelor’s degree or equivalent experience

• 3+ years in Account Management or Customer Success, preferably in healthcare

• Experience managing accounts with $500K+ ACV

• Hands-on experience with Medicare Advantage, DSNP, or Medicaid programs

• Strong verbal and written communication skills

• Detail-oriented and highly analytical

Preferred Qualifications:

• Experience working with regulated healthcare programs or compliance teams

• Background in consulting or solutions architecture

• Familiarity with healthcare reporting and performance metrics

• Exposure to program implementation methodologies

Core Competencies:

• Client-centric mindset with the ability to drive satisfaction and retention

• Strong project and time management skills

• Excellent critical thinking and problem-solving abilities

• Ability to build consensus with cross-functional stakeholders

• Adaptable, self-motivated, and comfortable in a fast-paced, evolving environment

Benefits:

• Competitive salary and annual bonus opportunities

• Remote with flexible hours

• Comprehensive health, dental, and vision insurance

• 401(k) with company match

• Generous PTO and paid parental leave

• Career growth opportunities in a mission-driven organization

About Us:

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.

If you're ready to be an integral part of a team making a difference, SafeRide Health awaits.