A preferred candidate has been identified, but we are still accepting applications.

About the Role

SafeRide Health is transforming access to care for America’s most vulnerable populations. We deliver technology-driven solutions that modernize non-emergency medical transportation (NEMT), improving member experience and health outcomes. As the Vice President of Product Management, AI, you will set the multi-year vision, strategy, and execution plan for AI across the SafeRide platform. You will lead and grow a team of product managers focused on AI/ML experiences, partner closely with engineering and data science, and deliver measurable business outcomes that improve reliability, efficiency, and equity of access. This role requires a strategist-operator who can translate ambiguity into a clear portfolio and execute at pace in a regulated environment.

Key Responsibilities

• Own the company-wide AI product strategy and portfolio, aligned to OKRs and P&L impact; define the investment thesis, roadmap, and success metrics.
• Build, lead, and mentor a high-performing PM team; establish hiring standards, career ladders, and coaching rituals.
• Establish responsible AI governance with Legal, InfoSec, and Compliance (HIPAA), including safety/bias guardrails, model risk reviews, and privacy protections.
• Drive portfolio planning and resource allocation; set operating rhythms for quarterly planning, stage gates, launch reviews, and postmortems.
• Partner with Engineering and Data Science/ML to deliver AI-powered products (LLMs, RAG, classification, speech) across member communications, dispatch optimization, provider quality, fraud/waste/abuse detection, and operations tooling.
• Define north-star and product-level KPIs; build a culture of experimentation with A/B tests, telemetry, and post-launch monitoring.
• Collaborate with Revenue, Marketing, and Customer Success on go-to-market strategy, adoption, enablement, and ROI proof points.
• Lead build/buy/partner decisions for AI infrastructure, balancing time-to-value, risk, and cost; negotiate vendor contracts and manage budgets.
• Champion data quality and platform readiness (feature stores, contracts, lineage, PHI/PII access controls).
• Create clear artifacts (PRDs, RFCs, decision memos) to align executives, stakeholders, and the board.
• Set SLOs/SLAs and drive continuous improvement for AI features in production.

Required Qualifications

• 12+ years of product management experience, including 5+ years leading PM teams building ML/AI products or platforms.
• Proven track record of shipping AI/ML-powered products at scale with measurable impact.
• Strong technical fluency in modern AI/ML stacks (LLMs, prompt engineering, RAG, embeddings/vector databases, model observability, MLOps/CI-CD).
• Deep understanding of responsible AI, model risk management, and HIPAA/PHI handling.
• Exceptional leadership and people-management skills; success in hiring, growing, and coaching senior PMs.
• Strong executive communication and storytelling; able to simplify complexity and influence across technical and go-to-market teams.
• Analytical and experimentation mindset with comfort in dashboards, SQL/analytics, and designing A/B tests.
• Bias to action with structured prioritization; thrives in operations-heavy, regulated environments.

Preferred Qualifications

• Experience in healthcare, logistics/marketplaces, or contact center products.
• Hands-on familiarity with tools such as Databricks/MLflow, Vertex AI/AWS Bedrock/Azure OpenAI, LangChain/LlamaIndex, Pinecone/pgvector, and analytics tools such as Looker/Mode.
• Background in routing/optimization (OR), reinforcement learning, speech/ASR systems, or contact-center AI.

Benefits
We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:

• Full medical, dental, and vision insurance
• 401(k) with company match
• Flexible PTO and paid parental leave
• Home office equipment stipend
• Mission-driven team committed to transforming healthcare access

About SafeRide Health
SafeRide Health is a technology and services company dedicated to improving access to care for America’s most vulnerable populations. We partner with Medicaid, Medicare Advantage, and provider programs to improve the delivery of non-emergency medical transportation (NEMT). Our technology platform empowers health plans and providers to connect members with high-quality, reliable rides while reducing fraud, waste, and abuse. We operate across the United States and are driven by a mission to remove transportation as a barrier to care.