Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

As a Sales Architect - Contact Center Solutions, you will bridge the gap between technology and business value. In addition to architecting automation solutions with UiPath, you’ll partner with sales teams, engage prospects, run demos, and design tailored solutions that demonstrate how UiPath can transform contact center performance. This role combines deep technical expertise with strong customer-facing skills to influence buying decisions and drive adoption.

What you'll do at UiPath

Contact Center Integration

• ·Design solutions that integrate UiPath with CRM platforms, IVR, CTI, ticketing systems, and knowledge bases.

• Identify opportunities for attended automation to support agents in real-time

Solution Architecture & Delivery

• Lead the design and implementation of scalable automation for contact centers (e.g., agent assist, interaction logging, call routing, CRM integrations).

• Oversee the full RPA/Agentic lifecycle: discovery, design, development, testing, deployment, and hypercare.

• Ensure compliance with UiPath architectural best practices

Sales Engineering & Pre-Sales Support

• Partner with account executives to understand customer pain points and translate them into automation opportunities.

• Deliver high-impact demos, proofs-of-concept, and solution workshops for prospects and customers.

• Build solution blueprints, ROI models, and value-based proposals to support sales cycles.

• Influence technical decision-makers and business stakeholders to adopt UiPath Customer Engagement & Advocacy

• Act as a trusted advisor for customers, guiding them on automation best practices, governance, and roadmap planning.

• Collect customer feedback and work with product/engineering teams to enhance UiPath’s contact center solutions.

• Support account growth by identifying upsell/cross-sell automation opportunities.

Internal Collaboration & Enablement

• Work cross-functionally with sales, customer success, product management, and delivery teams.

• Contribute to RFP/RFI responses with technical documentation and solution narratives.

What you'll bring to the team

• Expertise with UiPath Contact Center Solutions OR current competitor Contact Center Solutions

• Knowledge of CRM (Salesforce, Dynamics), IVR/CTI, and customer engagement platforms.

• Familiar with cloud and hybrid architectures, scalability planning, and security compliance.

• Experience working in pre-sales, sales engineering, or solution consulting role.

• Proven track record of delivering product demos, POCs, and technical workshops to customers.

• Strong business acumen — ability to articulate ROI, TCO, and automation value in customer terms.

• Excellent communication and presentation skills, with the ability to influence C-level stakeholders.

#LI-KS6

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.